Aden Homes
Feedback
At Aden Homes Limited, we believe that feedback is essential to providing excellent care. We actively seek and value feedback from young people, families, social workers, and all stakeholders involved in our services.
Your voice matters
Why Your Feedback Matters
Feedback helps us listen, learn and continually improve the care and support we provide across Aden Homes Limited.
Feedback helps us to:
- Continuously improve our services
- Understand what we’re doing well
- Identify areas for development
- Ensure young people’s voices are heard
- Maintain high standards of care
How to Provide Feedback and Compliments
We welcome feedback from everyone. You can share your feedback in the following ways:
Speak to staff or managers
Talk directly to any member of our team.
Complete our feedback form
Available on this website or at any of our homes.
During meetings
Share feedback during statutory reviews, care planning meetings, or visits.
We also love to hear positive feedback
If our staff have done something exceptional, or you want to share good news about a young person’s progress, please let us know. Positive feedback helps us recognize excellent practice and motivates our teams.
Young People’s Feedback
We particularly value feedback from young people in our care
At each home, young people can:
- Talk to their keyworker or any trusted staff member
- Use anonymous feedback boxes
- Participate in house meetings
- Complete surveys and questionnaires
- Speak to independent visitors and advocates
What We Do With Your Feedback
All feedback is carefully reviewed and acted upon
- Carefully reviewed by management
- Analysed to identify themes and trends
- Used to inform service improvements
- Shared appropriately with staff and stakeholders
- Included in our quality monitoring reports
Recent Improvements
Here are some examples of how feedback has led to positive changes across our homes:
Making a Complaint
If you wish to make a formal complaint about any aspect of our service
We have a formal complaints procedure and will respond to all complaints in accordance with regulations. No one will be disadvantaged for making a complaint.
Contact the Registered ManagerSpeak to the Registered Manager of the relevant home.
Contact Head OfficeContact our Head Office team for support.
Contact OfstedCall 0300 123 4666 or visit www.ofsted.gov.uk.
Contact Local Authority Children’s Social CareYou can contact the relevant Local Authority Children’s Social Care team.